CAI provides enterprise level HCL Enterprise Domino Remote Support Services (with 24/7 Option) to its customers that require it. Since each customer’s needs are different, we tailor the level and type of support to a customer’s specific requirements.
Here is a summary of what level and type of support we can provide including 24/7:
Various levels of client customizable support available that affect pricing:
- 24/7: Weekends, National Holidays may be included or excluded
- 9/5: Regular Business Hours only (no After Hours support)
- Regular and After Hours may be purchased in advance and in various bundles at reduced hourly rates for minimum one year contracts (purchased hours expire annually)
- Response times available are Best Effort Response Time or Guaranteed Response Time and may be assigned differently based on the type of day: Weekday, Weekend or Holiday
Software and Platforms supported:
- Domino Server (All Versions) on Windows or Linux
- Notes Client (All Versions) on Windows and Mac
- Sametime
- iNotes Web Client
- Verse Web
- Notes Traveler
- Notes Client
- Domino Third party Applications
- Virtual Server Software integration
888-614-2197
sales@caicorp.com
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